Privacy Policy

This policy explains what information Dulne collects when you use our ride-hailing app, why we collect it, and the choices you have. Dulne is operated by Sentryx Technology, based in Kathmandu, Nepal.

1. Information we collect

Account information

When you register, we collect your name, mobile number, and email address, and store a securely hashed password. We use your mobile number to verify your identity by one-time passcode (OTP) and to contact you about your rides.

Location data

We collect precise (GPS) and approximate location data while you use the app to find nearby drivers, calculate fares and routes, and share your live position with your driver during an active ride. Location is collected in the foreground while the app is open and in use for a ride; we do not track your location when the app is closed or not in use.

Device and security information

To protect your account from unauthorized access, we collect a device identifier, device model name, and operating system version each time you sign in. This lets us recognize a new or unrecognized device and ask you to confirm it's really you before granting access.

Photos and camera

If you choose to set a profile picture, the app can access your camera or photo library. We only use images you actively select or capture for this purpose.

Microphone, audio, and Bluetooth

If the app offers in-app voice calls between riders and drivers (for coordinating pickup, for example), we access your microphone and audio settings for the duration of that call, and may use Bluetooth to route audio to a connected headset. Call audio is not recorded or stored by us beyond what's needed to connect the call.

Ride, trip, and payment information

We keep a record of your rides — pickup and drop-off locations, route, fare, and payment status — so you can see your ride history and we can resolve disputes or support requests. When you pay through eSewa, Fonepay, or our in-app wallet, the payment itself is processed by that payment provider; we store the transaction result and reference (for example, amount and status) but we do not receive or store your card, banking, or wallet-provider login credentials.

Push notification data

We use Firebase Cloud Messaging (a Google service) to send you ride status updates and other notifications. This requires sharing a device push token with Firebase.

Diagnostic and usage information

We may collect basic technical data — such as app version, crash reports, and network status — to keep the app stable and fix bugs.

2. How we use this information

• To match you with nearby drivers and complete your rides
• To process fares and payments
• To verify your identity and protect your account from unauthorized devices
• To send ride updates, receipts, and service notifications
• To provide customer support and resolve disputes
• To maintain, secure, and improve the app
• To meet legal, tax, and regulatory record-keeping obligations

We do not sell your personal information.

3. Who we share it with

Party	What's shared and why
Drivers	Your name, pickup/drop-off location, live location during the ride, and contact details needed to complete the trip
Payment providers (eSewa, Fonepay)	Payment amount and transaction reference, to process your fare
Google Firebase	Device push token, to deliver notifications
Google Maps Platform	Location and route queries, to display maps and calculate directions
Legal or regulatory authorities	Only where required by law, or to protect the rights, safety, or property of Dulne, our users, or the public

4. Data retention

We retain account and ride information for as long as your account is active, and for a further period afterward as required for tax, accounting, and legal purposes, or to resolve disputes. When this period ends, we delete or anonymize the data.

5. Your rights and choices

• Access and correction — you can review and update your profile information from within the app.
• Location — you can deny or revoke location permission in your device settings, though this will prevent core ride features from working.
• Notifications — you can disable push notifications in your device settings.
• Account and data deletion — you can request deletion of your account and associated data at any time. See our Account Deletion page for how.

6. Security

We use industry-standard safeguards to protect your information, including encrypted network connections and secure on-device storage for sensitive tokens. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

Dulne is not directed at children, and we do not knowingly collect personal information from anyone under the age required to hold a ride-hailing account in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify you in the app.

9. Contact us